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StaffEx is looking for a Poll Worker Support Specialist for the Hillsborough County Supervisor of Elections Department Name: Poll Worker Services and Training Position Title: Poll Worker Support Specialist Pay Rate: $18/hr. Assigned Work Location: ESC Hours: Standard 8:00am - 5:00pm with the availability to work earlier, later and weekends
Act as a liaison between Poll Workers and the Poll Worker Services and Training Department
Process poll worker applications and payroll information
Handle large volumes of inbound and outbound calls in a timely manner
Answer questions and provide real-time support using webchat applications
Follow communication scripts when handling a variety of topics
Identify poll worker needs, clarify information, research issues and provide solutions via emails, phone calls and webchat.
Troubleshoot basic issues with online training activities
Keep records of all conversations in our call center database in a comprehensible way
Other duties as required
Requirements:
2 years direct clerical experience or an Associate’s Degree from an accredited two-year degree granting college or university
Great customer services skills and phone etiquette
Previous experience in a customer support role
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
General office practices and procedures
Ability to speak, read and write English
Ability to follow verbal and written instructions
Ability to work overtime if required (long days and weekends if necessary)
Ability to work independently and with others
Passing score on typing and data entry pretesting
Possession of a valid and current FL Driver License with no more than seven points
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