Posted: 06/03/20242024-06-032024-07-05Industry:Supervisor of ElectionsJob Number: DP3245156426-1
Job Description
StaffEx is looking for a Poll Worker Support Specialistfor the Hillsborough County Supervisor of Elections
Department Name: Poll Worker Services and Training Position Title: Poll Worker Support Specialist-DRIVER Pay Rate: $17/Hr. Assigned Work Location: ESC Hours: Standard 8:00am – 5:00pm with the availability to work earlier, later and weekends Job qualifications:
Great customer services skills and phone etiquette
Previous experience in a customer support role
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
General office practices and procedures
Ability to speak, read and write English
Ability to follow verbal and written instructions
Ability to work overtime if required (long days and weekends if necessary)
Ability to work independently and with others
Graduation from High School or possession of a GED certificate
Passing score on typing and data entry pretesting
Possession of a valid and current FL Driver License with no more than seven points.
Illustrative job duties:
Act as a liaison between Poll Workers and the Poll Worker Services and Training Department
Process poll worker applications and payroll information
Handle large volumes of inbound and outbound calls in a timely manner
Answer questions and provide real-time support using webchat applications
Follow communication scripts when handling a variety of topics
Identify poll worker needs, clarify information, research issues and provide solutions via emails, phone calls and webchat.
Troubleshoot basic issues with online training activities
Keep records of all conversations in our call center database in a comprehensible way
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