Poll Worker Support Specialist

Tampa, FL 33607

Posted: 04/29/2024 Industry: Supervisor of Elections Job Number: DP3245156426

Job Description

StaffEx is looking for a Poll Worker Support Specialist for the Hillsborough County Supervisor of Elections

Department Name: Poll Worker Services and Training
 Position Title: Poll Worker Support Specialist
 Pay Rate: $17/Hr.
 Assigned Work Location: ESC
 Hours: Standard 8:00am – 5:00pm with the availability to work earlier, later and weekends
  Job qualifications:
  • Great customer services skills and phone etiquette
  • Previous experience in a customer support role
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • General office practices and procedures
  • Ability to speak, read and write English
  • Ability to follow verbal and written instructions
  • Ability to work overtime if required (long days and weekends if necessary) 
  • Ability to work independently and with others 
  • Graduation from High School or possession of a GED certificate
  • Passing score on typing and data entry pretesting 
  • Possession of a valid and current FL Driver License with no more than seven points. 
  Illustrative job duties:
  • Act as a liaison between Poll Workers and the Poll Worker Services and Training Department
  • Process poll worker applications and payroll information
  • Handle large volumes of inbound and outbound calls in a timely manner
  • Answer questions and provide real-time support using webchat applications
  • Follow communication scripts when handling a variety of topics
  • Identify poll worker needs, clarify information, research issues and provide solutions via emails, phone calls and webchat. 
  • Troubleshoot basic issues with online training activities
  • Keep records of all conversations in our call center database in a comprehensible way
  • Other duties as required
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