Position: Bilingual Customer ServiceIndustry: Elections OfficeAssigned Work Location: Orlando, FL 32806Pay Rate: $15/hr.Hours: Monday-Friday from 8am-5pm, plus nights and weekends as needed (Note: Around 6 weeks of overtime hours around each election period) Top Reasons You Want to Work as a Bilingual Customer Service for the Elections Office:
Great team environment
Medical Benefits
Dental Insurance
Vision Insurance
Short Term Disability
Life Insurance
Bilingual Customer Service Responsibilities:
Provide excellent customer service to our external and internal customers
Transfer calls as needed to the proper department to ensure a speedy resolution
Answering incoming calls
Assist voters with information on registering to vote, changing party affiliation
Answer basic questions regarding the voting process
Answer basic questions regarding eligibility
Maintain a professional manner and customer-oriented attitude at all times
Managing high pressure situations and rapidly changing priorities
Performing other duties as assigned
What will you need as a Bilingual Customer Service?
Must speak Haitian Creole
High school diploma/possession of a GED certificate
Minimum of one year’s customer service experience in a position with regular public contact and data entry responsibilities
Ability to enter information into the voter registration system with accuracy and speed
Excellent communication skills- both written and verbal
Ability to exercise patience when addressing the internal and external customers
Non-partisan in all work-related duties and roles
Ability to organize and complete tasks with accuracy – strong attention to detail
Must be able to work electronic equipment and possess the ability to quickly learn new technologies
Extensive PC knowledge with the ability to quickly learn in-house programs
High level problem-solving and critical thinking skills, especially in a fast-paced environment
Experience with customer service practices – flexibility, patience and community engagement
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