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Phone Bank Operator

Orlando, FL 32806

Posted: 07/02/2026 Job Number: 57661364

Job Description


Position: Bilingual Customer Service (Creole)

Industry: Elections Office

Assigned Work Location: Orlando, FL 32806

Pay Rate: $15/hr.

Hours: Monday-Friday from 8am-5pm, plus nights and weekends as needed (Note: Around 6 weeks of overtime hours around each election period)

Top Reasons You Want to Work as a Bilingual Customer Service for the Elections Office:
  • Great team environment
  • Medical Benefits
  • Dental Insurance
  • Vision Insurance
  • Short Term Disability
  • Life Insurance

Bilingual Customer Service Responsibilities:
  • Provide excellent customer service to our external and internal customers
  • Transfer calls as needed to the proper department to ensure a speedy resolution
  • Answering incoming calls
  • Assist voters with information on registering to vote, changing party affiliation
  • Answer basic questions regarding the voting process
  • Answer basic questions regarding eligibility
  • Maintain a professional manner and customer-oriented attitude at all times
  • Managing high pressure situations and rapidly changing priorities
  • Performing other duties as assigned

What will you need as a Bilingual Customer Service?
  • Must speak Haitian Creole
  • High school diploma/possession of a GED certificate
  • Minimum of one year’s customer service experience in a position with regular public contact and data entry responsibilities
  • Ability to enter information into the voter registration system with accuracy and speed
  • Excellent communication skills- both written and verbal
  • Ability to exercise patience when addressing the internal and external customers
  • Non-partisan in all work-related duties and roles
  • Ability to organize and complete tasks with accuracy – strong attention to detail
  • Must be able to work electronic equipment and possess the ability to quickly learn new technologies
  • Extensive PC knowledge with the ability to quickly learn in-house programs
  • High level problem-solving and critical thinking skills, especially in a fast-paced environment
  • Experience with customer service practices – flexibility, patience and community engagement
  • Must be able to sit for extended periods of time
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