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StaffEx is looking for a Help Desk Specialist for the Hillsborough County Supervisor of Elections Department Name: Information Technology Position Title: Help Desk Specialist DRIVER Pay Rate: $22/hr. Assigned Work Location: ESC, Tampa, FL 33619 Hours: Standard 8:00am – 5:00pm with the availability to work earlier, later and weekends
DUTIES AND RESPONSIBILITIES
Provide technical assistance to all office locations within Hillsborough County
Monitor, track and respond to helpdesk tickets as requests are made
Escalate situations to management requiring urgent attention
Setup and deploy new computer systems and perform routine maintenance to include desktops, laptops and tablets
Complete user setups including hardware, software, and systems access, providing technical support and troubleshooting as required
Maintain computer equipment and software to ensure secure and efficient operations
Assist with organization video, badge access security, and phone system
Develop, implement, and manage information systems and information technology initiatives as assigned
Stay current with system information, changes and updates
Assist in integrating new applications and technologies into the current system
Other duties as required
REQUIREMENTS
Hands-on experience with the installation and uses of Microsoft Products to include:
Windows OS (Windows 10 and 11)
Windows Server (basic knowledge)
Microsoft Office Suite Products: Office 365 and 2019 and later
Intermediate knowledge base on the following:
Active Directory, and Microsoft Entra ID
Networking (basic knowledge)
Remote Desktop Connection (RDP)
Strong written/verbal communications skills with excellent organization and documentation skills
Computer hardware and software troubleshooting experience
Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities with a proven ability to be flexible, work hard, both independently and in a team environment, in a high pressure on- call environment with changing priorities
Ability to work extended days and weekends as needed, with little or no advance notice
Possession of a valid and current FL Driver License with no more than seven points
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