Bilingual Customer Service- Spanish
Jacksonville, FL 32256
StaffEx is seeking THREE Bi-lingual Customer Service Representatives for a multi-divisional company that specializes in insurance and warranties in the medical, auto, and life industries. There are 2 departments currently hiring. The right candidate will have flexibility regarding their schedule as one department is open 24-hours and the other is open until 10 pm, both closed on Sundays. Starting hourly wage is $14.00/hr with a 10% pay increase for any hours worked after 9PM or before 6AM. Any hours worked on Saturdays will also have a 10% pay increase.
The Customer Service Representatives are responsible for handling customer inquiries and complaints, providing information about the products and services, troubleshooting and resolving product issues and concerns, documenting and updating customer records based on interactions, as well as developing and maintaining a knowledge base of the evolving products and services.
*Previous experience in customer service, sales, or other related fields
*Must be able to speak, read and write English AND Spanish fluently
*Ability to build rapport with clients
*Ability to prioritize and multitask
*Positive and professional demeanor
*Excellent written and verbal communication skills
*Must be able to pass a background and drug screening