Oldsmar, FL 34677
StaffEx is looking to hire a parts specialist for a company that manufactures machines in Oldsmar, FL. This person will perform all activities in the parts department. This will include providing customer service to clients and also employees looking to obtain parts for the machines. The position requires learning in-depth knowledge of company products and procedures. The position is 1st shift 8am- 5pm Monday- Friday. The pay rate is $14/hourly.
Supports sale of new or additional parts.
Maintains contact database
Responds to customer inquiries and problem solving.
Talks with customers to determine make, year, and type of part(s) needed.
Discusses use and features of various parts.
Reads catalog or computer for replacement part stock number and price.
Prepares sales contract.
Examines returned part to determine if worn, damaged, or defective part requires replacement or issues refund.
Marks and stores parts in stockroom according to company s standard operating procedures.
Reviews/processes requisitions of replacement parts and supplies.
Monitors part deliveries for accuracy and on-time delivery.
Monitors warranty items.
Works with Documentation Department to update parts catalogs, manuals, and related documentation.
Assists in determining adequate spare parts inventory requirements for customers.
Addresses complaints concerning billing, referring complaints of service failures to Service Department.
Pass a background check
Customer service experience