Guest Services/Customer Service

32082

Posted: 10/18/2019 Industry: Customer Service Job Number: 7572

Job Description


StaffEx is currently hiring Guest Services Agents for a vacation rental property management company in the Ponte Vedra Beach area. They offer 8 hour shifts between 8 am- 10 pm. (Must be open to weekends and holidays.) The hourly pay rate is $15 with excellent benefits package after probationary period.

The Guest Relations Agents responsibilities include receiving information via telephone/email and appropriately coordinating and responding to guest requests, questions and inquiries. The agent will act as a liaison between guests and management or other departments to resolve issues. Must possess the skill to discern when to escalate complex issues to management in order to ensure the guests receive consistent and timely service. The agent must have the ability to capture as many reservations as possible by utilizing effective selling techniques and assist guests by selling future reservations.

Requirements:

  • Flexibility of schedule; ability to work days/nights, weekends and holidays as necessary

  • Ability to keep accurate records (email, applications/programs, etc.)

  • Answer telephone calls and emails in a professional manner

  • Must be time efficient and detail-oriented and possess problem solving skills

  • Outstanding communication skills (written and oral)

  • Ability to work in a fast-paced environment

  • Strong computer proficiency

  • Ability to multi-task and work within several computer applications at the same time

  • Ability to work independently with minimal supervision

MUST BE WILLING TO DRIVE TO THE PONTE VEDRA AREA DAILY!
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