Bilingual Customer Service- Spanish

Jacksonville, FL 32256

Posted: 12/21/2018 Industry: Clerical Job Number: 6590

Agility Staffing is seeking FIVE Customer Service Representatives for a Multi-divisional Company that specializes in insurance and warranties in the medical, auto, and life industries. The right candidate will have open availability in work schedules. Current hours can be Monday through Thursday 7am to 3: 30pm and Saturdays 9am to 5: 30pm or Monday, Tuesday, Wednesday, Friday 2: 30pm 11pm Saturday 3: 30pm to 12am. There will be a 10% pay increase for any hours worked after 9PM or before 6AM. Any hours worked on Saturdays will also have a 10% pay increase. Starting hourly wage $14.00/hr. ONE of the FIVE positions will be an overnight shift from 8: 45pm until 5: 15AM.

Responsibilities:

    Handle customer inquiries and complaints
    Provide information about the products and services
    Troubleshoot and resolve product issues and concerns
    Document and update customer records based on interactions
    Develop and maintain a knowledge base of the evolving products and services

Qualifications:

    Previous experience in customer service, sales, or other related fields

    Ability to build rapport with clients
    Ability to prioritize and multitask
    Positive and professional demeanor
    Excellent written and verbal communication skills



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