Bilingual Logistics Customer Service Representative

Jacksonville, FL 32218 32218

Posted: 09/02/2020 Industry: Other Job Number: 7914

Job Description


StaffEx is currently hiring a Bilingual (English/Spanish) Logistics Customer Service representative for an established logistics company in Jacksonville, FL. The hours will be Monday-Friday, 8am-5pm. The pay will be $18/hour with excellent benefits after probationary period. This a temporary to permanent opportunity.

Responsibilities:
  • Schedule outbound and inbound shipments.
  • Provide input and complete freight bills.
  • Assist with the communications with carriers when issues arise.
  • Make recommendations with regard to transportation, routing, carrier selection and assist to meet customer requirements.
  • Prepare and review invoices, BL, AWB, HBL, MBL for accuracy.
  • Prepares invoice, bill of ladings, AES and other freight related documentation for commercial freight invoices and for ocean & air cargo.
  • Ensure all supporting documents are accurate, available and applicable to the customer order/shipment.
  • Organize pick-up schedules as applicable for cargo.
  • Request Bills of lading from shipping lines.
  • Scan and upload invoices, shipping documentation, as part of company guidelines.
  • Compile and submit accurate, regular and timely reports as requested.
  • Provide customer statistics regarding shipments via email or through verbal transmission.
  • Keep communication flowing with customer on a daily basis to ensure the highest customer service.
  • Process new rate requests, especially during the booking portion, along with pertinent information to pricing for rate submission and approval from customer.
  • Report and document any irregularities to Supervisor immediately.

Requirements:
  • Must have at least 2 years of experience in international air AND ocean, import/export customer service
  • Must have high school diploma
  • College degree preferred but not required
  • Must be bilingual, fluent in both English and Spanish
  • Must be able to pass a background and drug screen
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